Monitoring - A fix has been implemented and we are monitoring to confirm the issue has been remediated.
Apr 02, 2026 - 11:03 MDT
Identified - The issue has been identified and a fix is being implemented.
Apr 02, 2026 - 09:15 MDT
Investigating - Our data processing infrastructure is running behind which may affect data availability in the reporting tools. Newly created data will be retained, no data has been lost and the system should be caught up shortly. We appreciate your patience.
Apr 02, 2026 - 06:08 MDT

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If you have any specific questions about scheduled maintenance or current status, please contact your Customer Success Manager or support@smartaccess.io

Platform Operational
90 days ago
100.0 % uptime
Today
Asset & Media Management Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Authentication & Organization Admin Operational
90 days ago
100.0 % uptime
Today
API & Integrations Operational
90 days ago
100.0 % uptime
Today
Notifications & Alerts Operational
90 days ago
100.0 % uptime
Today
Experience Degraded Performance
90 days ago
100.0 % uptime
Today
Trigger & Redirect Service (QR & NFC triggers) Operational
90 days ago
100.0 % uptime
Today
Admin Console (Portal) Degraded Performance
90 days ago
100.0 % uptime
Today
Universal Application (mobile & browser-based) Degraded Performance
90 days ago
100.0 % uptime
Today
Cloudinary Media Delivery Operational
Cloudinary Media Delivery Operational
Cloudinary Digital Asset Management (DAM) Operational
Cloudinary Media Transformation API - US Operational
Cloudinary Upload API - US Operational
Google Cloud Platform Google BigQuery Degraded Performance
Google Cloud Platform Google Cloud Dataproc Operational
Google Cloud Platform Google Cloud Storage Operational
Intercom Mobile Messenger Operational
Intercom Web Messenger Operational
Intercom Intercom Mobile APIs Operational
Intercom Intercom APIs Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun API Operational
Zoom Zoom Meetings Operational
Claude platform.claude.com (formerly console.anthropic.com) Operational
Claude Claude API (api.anthropic.com) Operational
Claude claude.ai Operational
Claude Claude API (api.anthropic.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2026

Unresolved incident: Data Processing Delays - Reporting Tools Affected.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.